Privacy Policy

Last Updated: January 2025

Introduction

At Nina Seranoya, we're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This privacy policy explains our practices in plain language because we believe you deserve to understand exactly what happens with your information.

Operating from Ireland, we comply with the General Data Protection Regulation (GDPR) and Irish data protection laws. We take these responsibilities seriously and have built our data practices around respecting your privacy rights.

Information We Collect

We collect information in several ways when you visit our website or use our services. Here's what we gather and why:

  • Contact Information: Name, email address, phone number, and postal address when you reach out to us or sign up for our services
  • Financial Interests: Information about your investment goals, risk tolerance, and areas of market interest
  • Website Usage: Pages visited, time spent on site, and interaction patterns through analytics tools
  • Device Information: Browser type, IP address, and device characteristics for security and optimization
  • Communication Records: Emails, calls, and messages exchanged during our professional relationship

How We Use Your Information

We use your personal data for specific, legitimate purposes that directly relate to providing you with valuable market analysis and educational content:

Purpose Legal Basis
Providing market analysis and educational content Performance of contract / Legitimate interest
Responding to inquiries and customer support Performance of contract
Improving our website and services Legitimate interest
Sending relevant market updates and insights Consent / Legitimate interest
Compliance with legal obligations Legal obligation

Data Sharing and Third Parties

We don't sell your personal information to anyone. That's a firm commitment. However, we do work with trusted partners to deliver our services effectively:

  • Analytics Providers: Google Analytics helps us understand website usage (we've configured it to respect privacy)
  • Email Services: Professional email platforms for delivering our market insights and communications
  • Cloud Storage: Secure data storage providers that meet EU data protection standards
  • Payment Processors: When applicable, for secure transaction processing
  • Legal Requirements: We may disclose information if required by Irish or EU law
Important: All third-party partners are carefully vetted and must comply with GDPR requirements. We have data processing agreements in place that limit how they can use your information.

Your Rights Under GDPR

As someone whose data we process, you have several important rights. We've designed straightforward processes to help you exercise these rights:

  • Right of Access: Request a copy of all personal data we hold about you
  • Right to Rectification: Ask us to correct any inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data (with some legal exceptions)
  • Right to Restrict Processing: Limit how we use your data in certain circumstances
  • Right to Data Portability: Receive your data in a structured format for transfer elsewhere
  • Right to Object: Opt out of certain types of data processing, particularly for marketing
  • Rights Related to Automated Decision Making: Currently not applicable as we don't use automated profiling

To exercise any of these rights, simply email us at [email protected]. We'll respond within one month and won't charge you unless your request is clearly unfounded or excessive.

Data Security and Protection

We've implemented multiple layers of security to protect your personal information. While no system is 100% secure, we use industry-standard measures including:

  • SSL encryption for all data transmission
  • Regular security audits and vulnerability assessments
  • Access controls limiting who can view your information
  • Secure backup systems with encryption at rest
  • Staff training on data protection best practices
  • Incident response procedures for any security breaches

Data Retention

We don't keep your data forever. Our retention periods are based on the purpose for which we collected the information and any legal requirements:

  • Active Client Data: Retained for the duration of our professional relationship plus 7 years for regulatory compliance
  • Marketing Communications: Until you unsubscribe or request deletion
  • Website Analytics: Anonymized data retained for up to 26 months
  • Support Inquiries: Kept for 3 years to help with future questions
  • Legal or Compliance Data: As required by Irish and EU law

International Data Transfers

Most of your data stays within the European Economic Area. When we do need to transfer data outside the EEA (for example, to certain cloud services), we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent protection levels
  • Additional technical and organizational measures where needed

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and help us understand how people use our site. You can control these through your browser settings, though some functionality might be limited if you disable certain cookies.

We use both essential cookies (needed for the site to work) and optional analytics cookies. You'll see a cookie notice when you first visit that lets you choose your preferences.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains accurate and compliant. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

Minor updates (like clarifying existing practices) will be posted here with an updated "last modified" date. We encourage you to review this policy periodically.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first. We're committed to resolving any issues directly and promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC) or your local supervisory authority if you're located elsewhere in the EU.

Contact Us About Privacy

For any privacy-related questions, requests, or concerns, reach out to us:

Email: [email protected]

Phone: +353 44 937 6983

Address:
Nina Seranoya
U5, Deerpark
Baltinglass, Co. Wicklow
W91 YR44, Ireland

We aim to respond to all privacy inquiries within 48 hours during business days.